Fragen und Antworten

 Frequenly asked questions

                                                                        

  

1. What account number should I use for payment ?

You can find all necessary details for a bank transfer below:

 

Please provide number of your order along with your full name in the bank transfer title.
You can also pay using Visa and Master Card credit cards and PayPal.

 

2. What’s the delivery cost ?

All details regarding shipping costs can be found here Shipping

 

3. How long does it take to complete your order ?

Preparing your order can take between 1-5 working days and it depends on the availability of the items you bought in our store. Our products fall into two categories; available straightaway which are sent within 24 hours of placing an order on a working day, and those that have a longer completion period which is specified for each product individually.

Apart from time required to prepare your order, it’s necessary to add time needed for delivery which can take between 3-5 working days depending on the delivery option.

 

4. Do you ship abroad ?

Yes. We ship to most countries. You can easily pay for your order with a credit card, bank transfer (EUR and other currencies), or via PayPal.

 

5. Does my delivery include a receipt or an invoice ?

Yes, every delivery always includes an invoice.

 

6. Is it possible to return items I ordered ?

Yes, you can returns items that you ordered. Details regarding returns and cancelling orders can be found in: Terms & Conditions

 

Return address: